Policy Overview
revamps delivers service-based work that often begins with planning, discovery, allocation of production time, and operational setup. Because of that, refund decisions depend on the type of service purchased and the stage of delivery already completed.
All refund reviews are assessed against the approved scope, delivery record, and payment terms that applied at the time of purchase.
Deposits and Discovery Work
Deposits, onboarding fees, discovery sessions, technical audits, strategic reviews, and consultation-led engagements are generally non-refundable once the work has started or the time has been reserved.
- Initial discovery and planning often involve immediate allocation of senior time.
- Research, audits, architecture planning, and strategic recommendations remain billable once delivered.
Project and Milestone-Based Services
For web, app, automation, design, or production projects, payments already applied to completed milestones or approved deliverables are non-refundable.
If a project ends before completion, revamps may review whether any unused prepaid amount remains after completed work, committed production time, and third-party costs are accounted for.
Recurring Services
Monthly services such as hosting, maintenance, SEO, or performance marketing are billed against reserved delivery capacity and operational coverage.
Current or past billing periods are generally non-refundable once the service window has started.
- To avoid the next billing cycle, cancellation must be requested before the upcoming renewal or service period begins.
- Work performed during the active month remains billable even if the service is later cancelled.
Third-Party and Pass-Through Costs
Amounts already committed to third-party tools, software subscriptions, paid media, domain registrations, platform fees, or hosting vendors are not refundable through revamps unless the third-party provider refunds them first.
How Refund Reviews Are Handled
If you believe a refund review is justified, contact revamps with the invoice reference, service name, and reason for the request. revamps will review the delivery status, approvals, time reserved, and any direct costs already incurred.
- Requests should be sent promptly after the issue is identified.
- A clear explanation helps speed up the review.
- Approved refunds, if any, are processed using the practical payment method available at the time.
Manual Billing Notice
Payment gateways are currently unavailable. As a result, charges and any approved adjustments are handled manually through revamps support and invoice operations rather than self-service checkout tools.