Workflow automation that ends the copy, paste and chase.
revamps Labs connects the tools you already run (forms, CRM, email, WhatsApp, invoicing, spreadsheets, booking) so enquiries reach an owner, follow-ups go out on time, records stay in sync and reports build themselves. AI only where it pays. Every flow monitored, with a person on every exception.
- Every flow monitored, with a named owner
- A person on every exception
- Built in accounts you own
- Colombo team · Sri Lanka and international
Your tools are connected. Through one person.
An enquiry arrives by form or WhatsApp and waits for someone to notice. Its details are typed into the CRM, a spreadsheet and an invoice, and month-end costs a day of exports. Leads cool, records disagree, and the process stops when that person is away. We connect the steps and watch them run. Now nothing waits on memory.
Leads wait for a reply
A form fills an inbox, a WhatsApp message sits unread, and the first reply depends on who noticed. By then the buyer has asked someone else.
One person is the integration
Details are copied from the form to the CRM, the sheet and the invoice. When that person is busy or away, the process stops.
Records that disagree
The CRM says one thing, the spreadsheet another, the accounts a third. Nobody trusts a number without checking all three.
Reports built by hand
Month-end means exports, pasted tables and a day of someone's time, and the figures are stale by the time anyone reads them.
Trigger. Route. Act. Record. One flow.
Every flow we build follows the same path. Something happens, rules choose the owner, data is looked up or classified, the next action fires, every system is updated and a report shows what happened. When a step fails or the AI is unsure, a person is told. Most automations skip that part.
From the first handoff to a flow you can monitor.
Five steps, each closed by a sign-off, so the process is agreed before anything is built and you know who owns each flow on the day it goes live.
Enquiry and reply
Tell us the step someone re-types or the follow-up that slips. We reply with the questions that matter and the tools we would need access to.
Map the process
We sit with the people doing the work and map every step, tool, owner, exception and piece of personal data, then rank the handoffs worth automating. Then a written scope.
Design the flow
Triggers, rules, exceptions, approvals and the human fallback, signed off before anything is built. Where AI would help, we say why and what it costs to run.
Build and test
Flows built in accounts you own and tested with real records and the edge cases from the map: duplicates, missing fields, a tool that is down.
Go live, monitor, hand over
Live with a named owner, a run log and a written note per flow: what triggers it, what it changes, how to pause it. Then we fix what real use shows.
You don't need more tools. You need them connected.
Six workstreams in every project. Depth changes by tier: how many flows and tools, how many exceptions and approvals, and how much AI and monitoring.
Process map
Every step, tool, owner and exception in the current process, with the handoffs ranked by time lost and risk. Agreed before anything is built.
Integrations
Forms, CRM, email, WhatsApp Business, invoicing, spreadsheets, booking and your CMS, connected through their APIs.
Rules and exceptions
Routing, conditions, approvals and what happens when data is missing or duplicated, written down and tested with real records.
AI-assisted steps
Classifying enquiries, drafting replies, qualifying leads, reading documents: only where they beat a rule, on paid accounts in your name, with a person for anything unclear.
Monitoring and fallback
A run log, a named owner for every flow, retries where safe, and a manual path so work continues when a tool is down.
Handover and notes
A written note per flow (trigger, changes, owner, how to pause it), access to every account, and a walkthrough for the people who own it.
Automation can't fix a broken process. It can make a clear one fast.
Automation repeats a process exactly, mistakes included. A short scoping call tells us both whether yours is ready to automate or needs mapping first.
A good fit if
Someone re-types data between tools, or follow-ups depend on memory. The process runs much the same each week and someone owns it. Your tools have APIs, or you will switch.
Not a fit if
You want everything automated at once. Nobody agrees on the process yet. You want messages sent to people who never opted in. You want AI to decide things nobody checks.
Where automation stops
If people need a new screen to do the work, that is App Development. If you are still deciding what to automate across teams, start with Strategic Consultancy. If a product you can buy already does it, buy it.
We automated our own enquiries first.
This is the method, shown on the flow behind the form at the bottom of this page. It is revamps' own system, a worked example and not a client result. Each rule below is one we apply to client flows. The chat in the corner is Reva, our AI step.
Record first, then notify
Our form saves each enquiry to a database in one transaction before anyone is pinged, so a failed notification never loses a lead.
Counted without a spreadsheet
A lead event carries the service it was for, so enquiries per service show up in analytics without anyone tallying them.
Only verified triggers
Publishing a change in our CMS sends a signed webhook. The site checks the signature before refreshing the affected pages and ignores anything it cannot verify.
Reva
AI website chat and qualification. Reva answers visitor questions, qualifies the enquiry and routes it to the right person. It is running on this site now.
Ask what breaks before you automate.
Do we need custom software or an automation?
If a product you can buy already does the job, buy it; we will say so. If people need a new screen to do the work, it is App Development. If the screens exist and only the hand-offs are manual, start with Workflow Automation.
Can you automate WhatsApp messages?
Yes, through the official WhatsApp Business Platform, on a number your business owns. Meta requires opt-in before you message people and a clear path to a human in automated chats, and charges per delivered template message. We do not send bulk messages to people who have not opted in.
Do you help redesign the process before automating it?
Yes. Automating a bad process usually creates faster confusion, so process redesign is often part of the engagement.
Can we start with one team or one workflow first?
Yes. A focused pilot is often the right way to validate the automation model before expanding it across the business.
Tell us the step someone re-types. We'll come back with the scope.
Four short fields, about a minute. Name the tools involved and who does the step today. We reply within 2 business days with the questions that set the scope and a time for a short call. No automated sales sequence: we automate the admin, not the conversation.
Prefer email? [email protected]
Build. Connect. Grow. Maintain. One system.
Automation connects what you already have. App Development builds the screens a flow cannot, Strategic Consultancy decides what to automate first, Performance Marketing brings the leads the flow routes, and Website Maintenance keeps the forms that trigger it working. Each has its own page.
revamps Studio
- App DevelopmentWeb apps, portals, internal tools and mobile apps built as one connected system: roles and rules defined first, integrations tested with real data, usage tracked from release one, and someone accountable after launch.
- Performance MarketingPaid search and paid social run as one tracked system: a landing page that keeps the ad's promise, conversion tracking, routing and follow-up, reported on cost per qualified enquiry instead of impressions.
revamps Labs
- Strategic ConsultancyStrategic consultancy that decides what the digital system should be before the money is spent: an audit of what exists, a roadmap with owners and order, a written definition of what counts as a qualified enquiry, and oversight while it is built.
- MaintenanceMaintenance for the site you already have: updates tested before they go live, security patches, the changes your team can't make, every form and link checked monthly and a written report, with set hours and a reply time on every plan.